Shopify has introduced a new dispute status value called "prevented" across both GraphQL and REST Admin APIs, along with refreshed descriptions for all dispute statuses. This update brings Shopify's dispute terminology into closer alignment with real-world payment processor language, making it easier for developers to understand dispute outcomes and status changes.
For app developers and partners who build dispute management tools, read dispute data, or display dispute information to merchants, this change improves clarity around payment disputes. The new "prevented" status specifically indicates when a chargeback or dispute has been successfully blocked before it becomes a full dispute, giving merchants better visibility into their fraud prevention efforts. Accurate dispute status information is critical for merchants managing their chargeback rates and maintaining good relationships with payment processors.
If you're building a Shopify app that accesses dispute data through the Admin API, GetShopifyToken simplifies OAuth authentication and token management, ensuring your app securely requests the necessary scopes to read and display dispute information to merchants.